The beginning of the school year brings concerns for many children and parents. Good grades, getting enough sleep and getting along with teachers and other students are all important. Many kids are excited to go back to school after summer break. But for a child that has been bullied before in the past, returning to school can be very stressful.
According to the National Center for Education Statistics, nearly a third of all children report having been bullied in school. Bullying is defined as unwanted, aggressive or covert behaviors. Bullying can occur in the form of verbal, social, cyber or physical harassment.
As a parent, talk to your child about how they can stand up and prevent bullying. Be familiar with the schools bullying policy and prevention efforts. Preventing and stopping bullying involves a commitment to creating a safe environment where children can thrive, socially and academically, without being afraid.
Remind your child to:
Be kind to the kid being bullied. Show them that you care by trying to include them. Sit with them at lunch or on the bus, talk to them at school, or invite them to do something. Just hanging out with them will help them know they aren’t alone.
Treat everyone with respect
Stop and think before you say or do something that could hurt someone
Challenge others to be kind
If you would like more information on bullying check out the following resources:
Since the implementation of the work order answering service we have received resident feedback and reviewed work order survey responses. We would like to take the opportunity to explain the work order process and to talk about our work order process as well as set reasonable expectations on what to expect when you call in a repair request on your home.
Our work orders are received 24/7 by a call center that collects all the relevant data and then enters the work order. If the work order is an Emergency (this time of year the most common is HVAC failure while temperatures are over 85 degrees), then a tech is immediately notified. The time between our call center receiving the call and the techs response to your door will vary and depends on factors such as number of calls in front of yours as well as the severity of the situation, but typically ranges between immediately and 8 hours. If the call is for a Routine work order, the request goes into the que for the next business day’s review and prioritization to be completed within 10 days. If you have a question as to what the prescribed response time is for your specific request, please refer to pages 18-19 of Resident Responsibility Guide to a quick reference chart on how the different types of work order request are prioritized and what our partnerships goals are for work order completion times.
Our goal is always to provide great customer service while meeting the expected completion times for our work orders as prescribed by our partnership with the Army. To that end, I and my leadership team review our work order statistics weekly as well as every work order and move in survey that are submitted so that we can better understand the areas where we are succeeding and where we need to focus more resources and attention. In tracking the performance and challenges of our maintenance teams, there are a few things that stand out as the most common sources of confusion and I hope to address a few of them here. The first one is regarding HVAC repairs.
Our goal is always to respond within 24 hours to all requests for HVAC repairs (or 8 hours if the temperature is above 85), and to have all repairs completed with your system working to its maximum design potential within 24 hours. The most common reason for not hitting this goal is that the entire system or some major component of the system may need to be replaced, a repair that can sometimes take 3 to 5 days. For cases where we cannot meet our 24 hour repair goal, we will always offer to install a temporary window AC unit that will keep a few rooms cool and allow more comfortable sleeping as a temporary fix until the full system is repaired or replaced. One last note on AC’s – the most common cause of AC failure is the simplest – restricted air flow due to clogged and dirty air filters. Please check your filters and either call in a work order if it needs to be changed, or stop by our Neighborhood Center to get a free one and do it yourself!
Another common issue we see is related to scheduling of work orders and our ability to complete work in a home while you are not there. We will almost always be able to complete a work order faster when we have a “Permission To Enter” on file and can enter your home based on our techs ability to fit the repair into their schedule when the opportunity exists. We realize that for some, entering a home to do a repair while you are not there is not an option and we work hard to accommodate those issues but it does cause significant delays in completion times as the process of scheduling those repairs is terribly inefficient from a manpower standpoint, particularly during high volume work order periods as is the case in the summer when our techs are stretched thin.
Thank you all for your living with us in Corvias on post housing. Please continue to give us your honest feedback and always feel free to reach out to your Neighborhood Management team with any questions you have.
As summer begins to transition to fall and all the kids are now back in school, the pool hours have begun to grow shorter. We will continue to keep the pools open as long as the weather permits, but all good things must come to an end at some point. Despite the weather it has been a really fun season this year with Military Appreciation Day, Dive-in Movie and free popsicles to cool off during the day. Click her for the pool hours for the remainder of the swim season.
Orkin will be conducting quarterly pest control inside the following homes during the month of September:
September 5th- Fowler Lane, Hartell Way, 26-63 Red Cloud
September 6th-11-86 Harris
September 12th- Galt Lane, Brady Lane
September 13th- Kyle Way, Montieth Lane, Olsen Drive
September 19th-87-151 Harris
September 20th-64-142 Red Cloud Road
September 26th-152-214 Harris
September 27th-217-243 Harris, Wetzel Court
Service will be provided between the hours of 8 am and 5 pm. In preparation for this service, please secure all pets. If you wish to have routine pest control service performed at your home, please contact your Community office or call the 24 hour work order line at 1-866-575-2027.
This is a friendly reminder to change your air-filter every 30 days. You can pick-up filters at your Community Center at no cost to you. Consider changing your filters more often if:
You run your unit six months a year to year-round.
You have pets. Pet dander can become airborne and circulate through the home’s ventilation system just as typical household dust does.
You have a large family. More activity means more household dust, dirt and debris.
You smoke indoors.
You or someone in your household suffers from allergies or a respiratory condition.
In partnership with EDIS join us for a Sensory Playgroup on Sep 20 from 9 to 10:30 am at the Corvias Bldg 2908. This group is for age’s birth to 3. There will be hands on sensory activities, informational material and educational discussion on growth and development.
Keep your refrigerator and freezer at the right temperature. The refrigerator should be between 38° F and 42° F and the freezer between 0° F and 5° F.
Your community calendar can help you stay up-to-date on trash, recycling, lawn care, resident events and community activities.
You can even sync your community calendar with a personal Google calendar by clicking on the +Google button on the bottom right-hand corner of the calendar.
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Sep 4-Labor Day-Office Closed